Tempe, AZ – Online payments provider CCBill recently announced the launch of its new CCBill Ideas Board, where their merchants, consumers, affiliates and partners can post, vote and collaborate on potential product features, account and service ideas.
Created as part of a wider effort to build better products for the entire CCBill community, the Ideas Board opens up the conversation on what is important to users and empowers them to have a more influential role in future products. The new CCBill Ideas Board is located within the CCBill Knowledge Base, where users can search, browse and reference a wide portfolio of product-related articles.
With the addition of the CCBill Ideas Board, the CCBill community can now easily submit recommendations related to a current product — or for an entirely new product or service. Once a user submits an idea to the Board, the idea goes to the CCBill Product Team, who will review the idea to determine if it aligns with the CCBill product strategy. Updates, including whether an idea makes it to the development stage, are added throughout the product lifecycle to keep the community up to date on the idea’s status.
In the past, CCBill has utilized direct user feedback to develop and release an assortment of successful products including payment methods, third party integrations and mobile stats. The new CCBill Ideas Board should give a stronger voice to the service’s user base, while providing a more streamlined feedback process and allowing for a new level of transparency into the new products and features, that CCBill is developing.
“Our users are vast and include everyone from business professionals and marketers to developers and designers. Their diverse feedback has positively impacted the success of some of our most widely used features,” said Raymond Kelsey, Director of Brand Management, CCBill.
“There is a vault of good ideas out there and we believe our merchants, affiliates, partners and consumers have the best insight into what they need from their online payment service to be successful,” Kelsey added.
CCBill users are encouraged to visit the CCBill Knowledge Base to share their product-related idea with the community, to comment and to vote on existing ideas on the new CCBill Ideas Board.