Pennsauken, NJ — Williams Trading Co. is pleased to announce a soft re-opening plan beginning the week of May 4th.
Effective Monday May 4, Williams Trading Co. will be accepting drop shipment orders for its e-commerce customers. As of Monday May 11, all other customers will be able to place new orders.
“The purpose of staging order flow is to allow a smooth transition, as states come back online with retailers. This will also allow us to plan for labor build up and support during start-up,” said Rich Pyne, Williams Trading Co.’s VP of e-commerce.
Pyne added, “We will start with limited warehouse staff on Monday May 4th and stage a ‘soft open’ as we have enacted strict safety, sanitary and social distancing guidelines for our entire staff to follow.”
During the distributor’s staged soft re-opening, the following terms and conditions will be followed for all orders:
Stage I: All e-commerce customers can begin to place orders on Monday, May 4th
Stage II: All brick-and-mortar customers and other sales channels can begin to place orders on Monday, May 11th
Orders will be fulfilled on a first in/first out basis. All orders will be prioritized based on these guidelines. With limited staff, orders will possibly be delayed.
All orders must be placed using Williams Trading Co.’s web orders system. The organizations stated that they are eventually working to have a paperless invoicing system. All customers will have the opportunity to have their invoice or packing slip emailed, faxed or available on their website. Also, effective immediately, no “add-ons” to orders will be allowed due to excessive handling.
All drop ship customer service issues should be addressed in email to Richard Pyne at richp@williams-trading.com. No phone calls at this time.
“Our goal is to process all orders, and ship all orders complete each day. Due to the unpredictable nature of this soft opening and unknown demand, this might not be possible. We will slowly move back into fulfillment for drop ship accounts and ramp up our capacity as retailers open up on a state by state basis,” said Robert Pyne Jr, CEO of Williams Trading Co.
