YNOT – Managed web hosting company Red Apple Media now offers outsourced membership support services.
“One of the most time-consuming activities for a webmaster is to promptly answer questions from members,” the company noted in a statement. “Routine questions such as password reminders and resets, site map questions, renewal information and pre-sales questions can take hours every day to answer. Those are hours that site owners and webmasters don’t have available to edit, post and market their websites, let alone take any time off to relax and recharge.”
For some, the solution is to outsource the tasks to companies outside the U.S. According to Red Apple, such a move can frustrate webmasters and their customers.
“Working with a company that really does not understand how websites function and all of the components such as streaming media, billing and [password-protection software] is a large risk that can be avoided by working with a company that has the experience to support membership-based sites,” a spokesperson said.
Based on requests from its existing clients, Red Apple began offering membership support services on a trial basis. The response encouraged the company to broaden the scope of its operation.
“By leveraging an in-house support team based in San Diego and Phoenix, [we] now offer support services for handling day-to-day questions from members,” the spokesperson said. “Red Apple Media’s support team is based in the U.S., and its members have at least 10 years of computer skills, streaming and download, billing system and customer support experience.”
The company does not outsource any of the functions overseas, he added, and does not hire anyone who hasn’t worked with membership sites in the past.
“Our goal is to not only offer superior customer service, but build long-lasting relationships with our valued clients that entrust us with their business,” the spokesperson averred.
Services start at $100 per month.
In addition to membership support services and managed hosting, Red Apple Media provides dedicated servers; public, private and hybrid cloud server hosting; cloud storage solutions and media streaming. The parent company, dotcom host, has been in business for more than 12 years.
