VALENCIA, CA — Billing is a good thing. Ideally, it means that money will be received in exchange for services or products rendered. When things aren’t so ideal, it means needing to extend reminders that payment for services or products rendered is not merely a courtesy, but a requirement. With NETbilling’s newest innovation, dealing with less than ideal circumstances may not be unavoidable, but it can be a lot less frustrating. Having heard from a number of merchants currently using recurring billing, the minds behind NETbilling are now providing their clients with the ability to set their own schedules for failed rebilling retries.
The NETbilling default scheduler automatically sends out recurring rebill reminders six days after the initial failure. Now merchants can influence how often those reminders are sent, creating a schedule that works best for their company’s needs.
In addition to customizing their own schedule, recurring billing merchants can determine how many attempts are made, how many days apart they are sent and whether to try for a lesser amount of payment.
NETbilling calls this “Step Down Rebilling” and indicated in a press release on the subject that “initial testing has shown a significant improvement in failed rebilling conversion ratios.”
Merchants can now select as few as zero retries and as many as nine for any declined rebill – and all it takes is logging onto their NETbilling administration account, finding the “Setup” menu and clicking “Preferences.” Once there, a simple change from “Retry Schedule” to “Advanced” leads to customization links filled with options.
NETbilling cautions clients eager to collect on past-due debts that authorization fees apply on each retry at the gateway and bank level, so careful thought should be given to their frequency. The company recommends beginning with three retries spaced a week apart with a 20-percent discount.
Questions concerning Step Down Billing can be directed at support@netbilling.com or phoned in to 661-252-2456.
