Good Vibrations has won a Best of 2019 Shopping & Services Award from SF WEEKLY’s annual Readers’ Poll. Since its founding in 1977 Good Vibrations has pioneered customer service in the adult toy industry. Founder Joani Blank, a sex educator and therapist, emphasized two factors above all else: Quality products are an important part of the equation, but the company’s trained and knowledgeable Sex Educator Sales Associates (SESAs) really make the difference. It is always an honor to receive an acknowledgement from others—like the recent one in SF WEEKLY–that our core principles of customer service are recognized and valued by our customers and community.
“It’s possible that no retail experience carries more implicit discomfort and unease than shopping for a sex toy. Unless you’ve done your homework, looking at the displays at an ‘adult’ shop can be downright intimidating. Thankfully, the staff at Good Vibrations are the perfect blend of patient, informative, casual, and considerate. Being hounded with advice by an employee while comparing anal beads sounds like an axed Mr. Show sketch, but the folks behind the counter at Good Vibrations seem to be blessed with an innate sense of intuition. Not ones to hover, they’ll gladly offer insights and suggestions when approached, creating a respectful yet educational experience for all who enter. Given we’ve already lauded Good Vibrations in the past, this is simply your latest reminder that your tools of arousal are best purchased locally.” – from the SF WEEKLY
This statement is true of all nine Good Vibrations locations. Our Education staff trains SESAs not just on sex facts—though there are a lot of them imparted during training—but also to put guests at ease and understand their needs. From anatomical differences to product features, the SESAs at Good Vibrations are the go-to resource that make a difference in many lives. Both in the brick-and-mortar stores and its online site www.goodvibes.com, trained SESAs have helped countless people find answers to their burning question and product recommendations that fit their unique needs.
“We take a lot of pride in the training we provide our staff.” Andy Duran, Education Director for Good Vibrations. “Our Sex Educator Sales Associates all go through 40+ hours of training in store, including 16+ hours of online courses and assessments. We know that one’s sexuality can be an incredibly personal and sometimes charged topic to discuss with a stranger in a store, so creating an atmosphere of safety and comfort while maintaining professional boundaries is essential to the Good Vibrations experience.”
