VALENCIA, Calif. – Customers with questions and/or issues want answers now, not within 24 hours or 48 hours or whenever someone has time to answer email or a support ticket. Real-world, real-time customer service call centers can help a business build or maintain a rapport with consumers by providing immediate assistance.
To prove the value of call-center service, from now through Jan. 31, NETbilling will provide new clients with inbound/outbound customer service or order-taking campaigns at a 50-percent discount for the first month.
Because NETbilling’s in-house call center in Valencia, Calif., is fully staffed 24 hours a day, 7 days a week, 365 days a year in order to help clients minimize the risk of chargebacks. The center also helps increase customer confidence and satisfaction by allowing consumers to speak to a live person any time of the day or night.
NETbilling assigns each client its own customized email address and a set of local and toll-free phone numbers, enabling companies to personalize their customer service. Clients may use their own greetings, include specific policies and procedures for their products and services, and dictate how their account should be handled by NETbilling representatives.
Merchants using multiple billing companies may use NETbilling to handle customer service for all of their billers, giving customers one point of contact and reducing customer confusion and disputes.
The holiday special requires no lengthy contracts, and NETbilling offers a 100-percent satisfaction guarantee.
For more information, contact NETbilling call center manager Brian Howard by phone (661-252-2456) or email bhoward@netbilling.com or sales@netbilling.com.
